5 levels of Customer service skill  

5 levels of Customer service skill   Written by Robert D. Sollars Just like all humans and animals have a different level of skill in all areas of life & whatever their job is, from ants to humans, so too, do companies have a different level of exceptional customer service to their customers. Generally, there […]

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The customer is not always right

The customer is not always right Written by Robert D. Sollars Remember the old cliché that hung in offices everywhere for decades: Rule #1 the customer is always right. Rule #2 if the customer is ever wrong, read rule #1 That’s the way most businesses were run. The customer was always right, even when they […]

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The Clock

The Clock Written by Robert D. Sollars You may be wondering what a clock has to do with customer service. Is it about the limited amount of time you have to make an impression and prove your worth? Or is it proving your Customer service skills to keep or gain a customer? Actually…yes, yes, yes, […]

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Getting rid of sacred cows

Getting rid of sacred cows Written by Robert D. Sollars The bane of most organizations. It can, and is in many cases, especially in security, a huge pain in the ass for the officers and anyone who has to adapt to them, especially if they ain’t used to them. Many organizations still rely upon them […]

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What Is Customer-Oriented QUALITY Service?

What Is Customer-Oriented QUALITY Service? Written by Robert D. Sollars After spending hundreds, thousands, or possibly millions of dollars, with long-involved books, seminars, and workshops that question can be rarely answered in a sentence or 2 which can be a problem. But exceptional customer service can be broken into just six words: EXCEEDING the EXPECTATIONS […]

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How Did This Happen? Part 2

How Did This Happen? Part 2 Written by Robert D. Sollars We consistently run into co-workers or their friends who don’t want to turn someone in or ‘tattle’ on them. Here is a short list of the excuses that I’ve collected over my career that stop the reporting of a potential workplace/school violence threat. You […]

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