What Is Customer-Oriented QUALITY Service?

What Is Customer-Oriented QUALITY Service? Written by Robert D. Sollars After spending hundreds, thousands, or possibly millions of dollars, with long-involved books, seminars, and workshops that question can be rarely answered in a sentence or 2 which can be a problem. But exceptional customer service can be broken into just six words: EXCEEDING the EXPECTATIONS […]

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How Did This Happen? Part 2

How Did This Happen? Part 2 Written by Robert D. Sollars We consistently run into co-workers or their friends who don’t want to turn someone in or ‘tattle’ on them. Here is a short list of the excuses that I’ve collected over my career that stop the reporting of a potential workplace/school violence threat. You […]

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How Did This Happen?

How Did This Happen? Written by Robert D. Sollars Every perpetrator of violence forewarned their intent by showing warning signs, which are virtually the same, no matter where the violence occurs (yes, schools, businesses, & other public places), for a long time, sometimes for years. Yet, no one takes them seriously. Instead of acting upon […]

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Herman would NEVER

Herman would NEVER Written by Robert D. Sollars A fictional conversation with a manager and the outside workplace violence prevention security consultant; “I have absolutely no problem employees at all!” the manager slammed his hand on the desk. “I don’t know why those nut cases upstairs sent you to see me!” he yelled at the […]

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