Did January spark a New Year with fewer Incidents? Compiled by Robert D. Sollars Don’t have a date or year on these incidents, so not including it in the overall numbers this month: Boston medical assistant faces new sexual assault charges after the second patient comes forward An East Boston man who worked as a […]
What Is Customer-Oriented QUALITY Service? Written by Robert D. Sollars After spending hundreds, thousands, or possibly millions of dollars, with long-involved books, seminars, and workshops that question can be rarely answered in a sentence or 2 which can be a problem. But exceptional customer service can be broken into just six words: EXCEEDING the EXPECTATIONS […]
I am declaring February as Customer Service Awareness Month Written by Robert D. Sollars No, it’s not been designated by any official government agency or group. Nor has it been formally officially recognized month, but maybe it should be. I am simply calling it this for one simple reason. I am going to post many […]
How Did This Happen? Part 2 Written by Robert D. Sollars We consistently run into co-workers or their friends who don’t want to turn someone in or ‘tattle’ on them. Here is a short list of the excuses that I’ve collected over my career that stop the reporting of a potential workplace/school violence threat. You […]
How Did This Happen? Written by Robert D. Sollars Every perpetrator of violence forewarned their intent by showing warning signs, which are virtually the same, no matter where the violence occurs (yes, schools, businesses, & other public places), for a long time, sometimes for years. Yet, no one takes them seriously. Instead of acting upon […]
Do You Have a Deputy Dawg Working for You? Part 2 Written by Robert D. Sollars It won’t be easy and you will be labeled a hard ass but…it is necessary. To overhaul the industry in a time of dangers never before thought of in this perilous world. As security, not to mention just pure, […]
You’ve GOT to be kidding! The wheels on idiots go round and round Written by Robert D. Sollars I just read an article about the 6-year- old who shot his teacher in Newport News, VA. Back on the 6th. What they reported in that article was utterly ridiculous! It was knee-jerk reactions at their best. […]
Do You Have a Deputy Dawg Working for You? Written by Robert D. Sollars The title of this blog is in reference to a long gone cartoon of my childhood about a bumbling deputy and it’s appropriate to the subject I’m writing about! I started in the security field more than 40 years ago, first […]
Herman would NEVER Written by Robert D. Sollars A fictional conversation with a manager and the outside workplace violence prevention security consultant; “I have absolutely no problem employees at all!” the manager slammed his hand on the desk. “I don’t know why those nut cases upstairs sent you to see me!” he yelled at the […]
Workplace & School Violence Numbers by State for 2022 Compiled by Robert D. Sollars The first thing I want to point out in this blog is that just because Arizona tops the list of most WPV/SV incidents in 2022, doesn’t necessarily mean that it is a violent state. Of course, there is a lot of […]
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